Question 1

How do I get started?

Accepted Answer

Create an account and confirm your email address or mobile number with the code you receive. If you are selling, register your company next and upload documents for verification; if you are buying, you can browse products and send quote requests straight away.

Question 2

What does the “verified” badge actually mean?

Accepted Answer

It means our team has checked the company's registration documents against the details it published. The badge is about identity and legal registration — it is not a guarantee of product quality, financial standing, or delivery. Each company's verification level is shown on its profile.

Question 3

How does secure payment work?

Accepted Answer

On orders that use secure payment, the amount is held by the platform and released to the seller once delivery is confirmed. Until then the seller cannot access it. We recommend keeping the transaction on this path and avoiding direct transfers to a personal account.

Question 4

What is the wallet for?

Accepted Answer

The wallet is your balance on the platform, held in toman. It pays for subscriptions, the financing review fee and part of some orders, and it receives sales income and affiliate commission. Every movement is recorded in the wallet history with its date and reason.

Question 5

Is the financing review fee refundable?

Accepted Answer

No. It pays for the assessment itself and is not returned once the application has entered the review queue, whether the outcome is an approval or a refusal. The amount is shown to you before you pay, and until you pay the application can still be edited or withdrawn.

Question 6

Who can see the documents I upload for financing?

Accepted Answer

Only you and the assigned reviewer. Unlike product photographs, these documents are not served from the public file route, and their address cannot be opened without being signed in as one of those two.

Question 7

What is the difference between a product, a listing and a quote request?

Accepted Answer

A product is an item a registered company offers in the formal catalogue, with a minimum order and a unit of sale. A listing is a shorter-lived buy or sell notice on the classifieds board, with its own page. A quote request is the reverse direction: instead of searching, you state what you need and suppliers come to you.

Question 8

Is my content translated into other languages?

Accepted Answer

Yes. Listing titles and descriptions, and some other public content, are made available automatically in all five languages — Farsi, English, Arabic, Russian and German. Your original text is never rewritten, and if the translation service is unavailable the original is stored intact.

Question 9

Is my phone number published on the site?

Accepted Answer

No. Your phone number, email address, national identifier and verification documents are not public. First contact between a buyer and a seller happens through the platform's own chat. What is public is your company profile, products, listings and the posts you publish yourself.

Question 10

Does it cost anything to use the platform?

Accepted Answer

Creating an account, browsing products, posting a listing and sending quote requests are free. Paid subscriptions add capacity such as a higher product limit, and the financing review fee is separate. Any amount is shown to you on the page before you pay it.

Frequently asked questions