The secure-deal guide
How does escrow payment work?
On Servat Land, the buyer's funds are not released until the goods arrive safely. The money stays in the platform's trust, so the seller ships without risk and the buyer pays without worry — both sides are fully protected.
- Buyer protection
- Seller protection
- Neutral arbitration
- Online tracking
Buyer
Deposit
Platform trusteeFunds held
Release funds
Seller
Deliver goods
Escrow means the money is first given to a neutral trustee, not straight to the seller. The platform holds the funds until the buyer confirms the goods arrived safely; only then does the seller get paid.
This removes the risk for both sides: the buyer no longer worries about money for goods not yet received, and the seller is certain the money exists before shipping.
The secure-deal guide
1Buyer protection
2Seller protection
3Neutral arbitration
4Online tracking
The money's journey until delivery
The steps of an escrow payment
Five simple steps, from deposit to the secure release of funds to the seller.
01Deposit
The buyer deposits the payment into the platform's escrow account.
02Held securely
The funds stay locked with the platform and are transferred to no one.
03Ship & deliver
The seller ships the goods and the buyer follows them with online tracking.
04Buyer confirms
The buyer inspects the goods and confirms safe receipt.
05Release funds
After confirmation, the funds are paid to the seller's account.
The secure-deal guide
What does escrow guarantee?
The safety of an international deal should not depend on goodwill alone — the mechanism guarantees it.
Buyer protection
If the goods don't arrive or don't match the order, the funds are not released and return to the buyer.
Seller protection
The funds are locked before shipping, so the seller ships with confidence and waits for payment.
Transparency & tracking
Every step is recorded in the order panel, and the status of the funds and goods can be tracked at any moment.
Full documentation
Conversations, documents and confirmations are stored so they can be cited if a dispute arises.
Arbitration & disputes
If a dispute arises, the funds stay with the platform until the arbitration team reviews and decides.
Escrow in numbers
- Secure steps
- 0
- Parties protected
- 0
- Neutral trustee
- 0
- Funds held until confirmation
- 0٪
Secure steps
Parties protected
Neutral trustee
Funds held until confirmation
Frequently asked questions
What exactly is escrow?
A method where the buyer's payment is held by the platform instead of going straight to the seller, and is only released after safe receipt of the goods is confirmed.
Where is my money held?
In the platform's escrow account. Until the order status is confirmed, the funds are not transferred to either party.
What if the goods don't arrive or are damaged?
The funds are not released. The buyer opens a dispute, the documents and conversations are reviewed, and the money stays with the platform until the arbitration team decides.
When does the seller get paid?
After the buyer confirms in their panel that the goods arrived safely and match the order, the funds are paid to the seller's account.
Does escrow cost extra?
The fees are shown clearly before the deal begins; there are no hidden charges.
Start your first secure deal
With escrow, you no longer have to trust anyone blindly — the platform's mechanism protects both sides.